PRIVACY POLICY
Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information.
Information We Collect
We may collect the following information when you use our Services:
Personal Information
Name
Email address
Phone number
Shipping address
Customer ID / mailbox number
Government ID (if required for Customs purposes)
Package Information
Tracking numbers
Courier details
Invoice information
Item descriptions (for Customs clearance)
Automatically Collected Data
Device information
IP address
Browsing behavior
Login activity
How We Use Your Information
We use your information to:
Process shipments and clear Customs
Notify you about package status updates
Verify your identity
Communicate billing or storage fees
Improve platform performance
Comply with legal and Customs requirements
We do not sell your personal data to third parties.
Data Storage & Security
We use industry‑standard security practices to protect your data from unauthorized access, alteration, or disclosure.
However, no system is 100% secure, and we cannot guarantee absolute protection.
Invoice & Verification Requirements
We may request an invoice or proof of purchase to:
Confirm the value of goods
Assist with Customs processing
Prevent fraudulent transactions
Failure to upload a proper invoice may affect your ability to make claims or receive compensation.
Cookies & Tracking
We may use cookies and tracking technologies to:
Improve user experience
Track website analytics
Maintain login sessions
You may disable cookies in your browser, but some features may not function properly.
Data Retention
We retain your information only as long as necessary to:
Provide our Services
Comply with legal obligations
Resolve disputes
Maintain transaction records
Updates to This Policy
We may update this Privacy Policy periodically.
Continued use of our Services after updates constitutes acceptance of the revised policy.
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