These Terms govern your use of our website, warehouse services, freight forwarding, shipping, delivery, package handling, and any related services (“Services”). By creating an account or using our Services, you confirm that you are at least 18 years old and have the legal capacity to enter into this agreement.
Account Registration
To use certain features, you may be required to create an account. You agree to: Provide true, accurate, and up‑to‑date information Keep your login credentials secure Notify us immediately of unauthorized access We reserve the right to suspend or terminate accounts that violate these Terms.
Shipment & Package Requirements
Customers must ensure all packages: Are addressed correctly Include the proper customer ID or mailbox number Contain lawful and accurate descriptions of their contents Comply with U.S. and local import/export regulations Packages received without proper identification may incur additional processing fees.
Prohibited Items
Certain items may not be shipped or may require special permits, including but not limited to: Weapons or ammunition Hazardous materials Counterfeit goods Perishable items Items prohibited by law or Customs regulations Shipping prohibited items may result in confiscation and legal penalties.
Liability Limitations
We are not liable for: Damage during international transit or courier handling prior to warehouse check‑in Delays caused by airlines, couriers, weather, Customs, or government agencies Mislabeled, incorrectly addressed, or improperly declared packages Losses resulting from inaccurate or missing customer information Our responsibility begins when a package is checked in at our warehouse and ends when it is released at pickup.
Customs Clearance & Duties
Customs agencies may apply duties, taxes, inspections, or additional charges. These are the sole responsibility of the importer. We do not control: Customs processing times Taxes, fees, or duties Clearance delays Failure to provide proper invoices may delay release and affect compensation eligibility.
Misrepresentation of Goods
Providing inaccurate descriptions of goods may: Delay your shipment Result in Customs penalties Lead to confiscation Terminate your account Honest and accurate declarations are required at all times.
Prohibited Conduct
You agree not to: Use our services for illegal purposes Interfere with system operations Create multiple fraudulent accounts Engage in abusive behavior toward staff or other customers Violation may result in service termination or legal action.
Service Modifications
We may modify or discontinue parts of our Services without prior notice. We will provide updates when changes materially affect your service experience.
Governing Law
These Terms are governed by the laws of the jurisdiction in which our company operates. Any disputes will be resolved in accordance with those laws.
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